We hope you love your purchase(s), however if for any reason you are not satisfied with your purchase, you may return your unused product(s). 

Our return policy is in effect for 14 days from your purchase delivery date.  If 14 days have passed since you received your purchase, unfortunately, we can’t offer you a refund or exchange.  Only regular

To be eligible for a return, please email us at support@simplycreateddesigns.com BEFORE you return the item. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for the shipping cost for returning the item, which is non-refundable. 

Non-Returnable Items:

• Items marked 50% off or more
• Final sale items
• Gift cards
• Downloadable software products
• Any item not in its original condition or damaged or missing parts for reasons not due to our error.
• Any item that is returned and postmarked more than 14 days after purchase delivery date.

Defective or Damaged Items

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at support@simplycreateddesigns.com and send a picture of the defective item(s).

Exchanges

Because we are a small business and our inventory is low, we may be unable to exchange items unless they are defective or damaged. If you need a different color or style, you can return the item for a refund, store credit, or (if the item is still available) exchange it for the color or style you need. 

Refunds

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@simplycreateddesigns.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

Return your product to:

Simply Created Designs Returns
980 Kalmia Street Sanford, CO 81151, USA

Please include a slip with your name, order number and the reason for the return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When shipping a return, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

LOST OR STOLEN PACKAGES:

Ownership of packages is turned over to USPS transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS.